Frequently Asked Questions
Everything you need to know about your next adventure with Wilde Bicycle.
How long does shipping take for complete bicycle builds?
Custom builds typically ship within 10-14 business days. Once your bike is assembled and tested by our mechanics, we use premium freight services to ensure it arrives safely at your door.
What is your return policy on cycling frames and components?
We offer a 30-day return window for unused items in their original packaging. Please note that custom-painted frames and personalized builds are final sale and cannot be returned.
Do Wilde Bicycles come with a manufacturer warranty?
Yes, all Wilde frames are backed by a limited lifetime warranty against manufacturing defects. Components installed on our builds are covered by their respective manufacturer warranties.
Can I finance my purchase through your store?
We offer flexible payment options through Shop Pay and Affirm, allowing you to split your purchase into monthly installments at checkout.
How do I determine the correct frame size for me?
We provide a detailed sizing chart on each product page. If you are between sizes, we recommend contacting our fit specialists with your height and inseam measurements for a personalized recommendation.
Do you ship your products internationally?
We ship frames and components worldwide. For complete bicycles, please contact our support team for a custom shipping quote to your specific country.